Customer Service

At Official Game Puck, we’re committed to providing exceptional customer service from your first inquiry to the delivery of your order. Whether you’re ordering custom pucks, hockey accessories, promotional products, or event merchandise, our team is here to help every step of the way.

Our customer service team is available to assist with:

• Product recommendations and custom product options
• Requesting quotes and placing orders
• Artwork and design assistance
• Production timelines and order status updates
• Shipping and delivery inquiries
  Product specifications and customization options
• Warranty or manufacturing concerns
• General questions about our products and services

Most custom orders begin with a personalized quote. Simply provide us with your product requirements, quantity, artwork, and any special requests, and our team will prepare a detailed quotation for your review.

If you’re unsure which product best suits your needs, we’ll be happy to recommend the right solution based on your organization, event, or budget.

Need help preparing your design? Our team can guide you through the artwork process and help ensure your files are production-ready.

Before manufacturing begins, you’ll receive an artwork proof for approval. Please review all details carefully, as production will begin once your approval has been received.

We understand the importance of meeting your deadlines. If you have questions about the status of your order, our customer service team is available to provide updates throughout the production process.

Please have your order information available when contacting us so we can assist you as quickly as possible.

Once your order has shipped, we’ll provide the available shipping information to help you track your delivery.

If you experience any shipping issues or receive a damaged shipment, please contact us promptly so we can work with you to resolve the situation.

We take pride in the quality of every product we manufacture. If you believe you’ve received an item with a manufacturing defect or your order does not match the approved artwork, please contact us as soon as possible.

To help us investigate your concern, please include:

• Your order number
• A description of the issue
• Clear photographs of the product, if applicable

Our team will review your request and work toward a fair and timely resolution.

Our customer service team is ready to assist with any questions before, during, or after your purchase.

Official Game Puck (OGP Enterprises Inc.)

Address
670 Hardwick Road, Unit 1
Bolton, Ontario L7E 5R5
Canada

Phone
(905) 951-7825

Email
info@officialgamepuck.com

At Official Game Puck, we believe great products are backed by great service. We are committed to clear communication, reliable production, quality craftsmanship, and responsive customer support. Whether you’re ordering for a hockey association, professional team, tournament, retailer, or corporate event, we’re here to help make your project a success.