Order Process

We generally receive orders for two types of items:

• Blanks
• Custom

See details below. If you have any questions, please contact us. To avoid unnecessary emails and delays please send us all the information we’re looking for.

To place an order  or request a quote for our blank items, please email or call us with the following information:

• Product name (from our website)
• Quantity
• Delivery date
• Your name
• Your full shipping address, including zip/postal code (so we can calculate shipping)
• Your email and phone number

To place an order or request a quote for one of our custom items, please email us the following information:

Your Logo in vector format. Raster formats may also work. See details below.

• Your Pantone colours, if you need Pantone colour matching.
• Font(s) used in your logo/artwork. See details below.
• Our Product name
• Quantity
• Delivery date
• Your name
• Your full shipping address, including zip/postal code (so we can calculate shipping)
• Your email and phone number

If your logo file extension is EPS, AI, PDF, SVG or CDR it’s likely a vector logo. If your logo file extension is JPG, JPEG, PNG, BMP, TIF, TIFF or GIF it’s a raster logo. What’s the difference?

A vector logo is composed of paths while a raster logo is composed of pixels. This simply means a vector logo can be resized without losing its quality.

A raster logo, on the other hand, becomes “blocky” or “pixeled” if resized beyond a certain size. Editing or changing a raster logo is hard and often not possible. Therefore some raster logos are not suitable for printing.

We prefer that you send us your logo in vector format. Alternatively you may send us your logo in a raster format and we’ll determine if it is good quality or if we need to redraw it.

Redrawing is the process of converting a raster logo to a vector logo. If your raster logo is low quality or resolution way may need to redraw it. Our redraw fees range from $10 to $100 depending on how complex your logo is.

Because printers and monitors work differently, the same colour can look significantly different on a monitor than when printed on a sheet of paper, a puck, a ministick, etc. Even worse, two different monitors may (and often do) display the same colour differently.

We use the Pantone Matching System to match colours as closely as possible. Knowing your logo’s pantone numbers for each colour is the only reliable way to convey to us what your colours actually are.

If your logo/artwork is in vector format, please convert all text to outline/object. Alternatively you may send us your vector logo/artwork as is, however, we also need you to send us the fonts used in your logo/artwork.

Our turnaround is typically 21 days from the time we approve your artwork.

Rush orders can be requested. Most orders can be turned around very quickly (24 hours if needed) if required. If it’s physically possible to do it for you, we’ll get it done. Typically, a 10% rush charge is applied to order required within 10 days and 20% rush charges apply to orders required within 4 working days.